Visit your pet anytime!
Have the comfort of knowing you can visit your pet online anytime while they are in our care. Check from work or home, anywhere you have a computer and know that they are happy and healthy with our webcam system.
Access included in many of our monthly memberships or on a month-to-month basis.
Why is my dog wearing a gentle leader?
Gentle leaders are a very humane, useful tool used in many daycares. We use gentle leaders on an as-needed basis. Dogs may wear gentle leaders to help curb barking, hard play biting, general unruly play, or so that the staff can have a way to catch the dog safely. Gentle leaders are perfectly safe training tools that can help your dog to have a great day!
Why is my dog put into a crate in the play area?
Time outs are often used to settle dogs down if they are becoming over-stimulated. A brief 5 minute break from play can help a dog to relax and play more appropriately. Dogs are also given time outs for 1-5 minutes for ignoring staff instructions to stop barking, playing roughly, or being unruly. In some cases, longer time outs are given when a dog has gotten into a spat or nipped at a staff member. Your dog may also be sleeping in the nap room crate with the door open because he wants a rest! If your dog has been in a long time out, it may also be because there is a dog in the group that does not get along with your dog. In this case, we rotate the two dogs into and out of the group.
Why haven’t I seen my dog in the playgroup at all today?
Our cameras do not span the entire playroom. If you don’t see your dog, he may be by the gate or fence or just out of view of the camera. He also may be in one of our 2 smaller play spaces that do not have cameras or outside using the bathroom.
Why doesn’t my dog seem to play with others?
Some dogs prefer to supervise, jumping in to play as they see fit. Other times, the play style of the group may not fit with the play style your dog has so he may sit back and observe. Not every dog plays wildly all day long.
Why is my dog in a room alone or with only one other dog?
There are a few different scenarios in which your dog may be alone or in a smaller group. If your dog is new, we usually put him with a small group of dogs, sometimes just one other dog, in order to figure out his play style. Your dog may also be alone if he is getting into spats or requires one on one staff attention at a time when it cannot be given. Other times, your dog, if he is a jolly, friendly sort, may be in with a newer dog that needs a buddy to get acclimated to the place. Another scenario is that your dog does not get along well with another dog in the group and is being rotated into or out of the group.
Why does my dog hump or get humped so much?
Mounting, or humping, is a play behavior for dogs. Dogs of all sexes and social status engage in mounting play. Our staff carefully monitors this play to ensure it is harmless and not done in dominance. All inappropriate mounting is interrupted.
Why don’t the dogs have toys to play with all the time?
Like kids, not all dogs share toys well! Some dogs are resource guarders and do not do well when toys are brought into the group.
Why is my dog getting into fights or aggressive play? Why are other dogs fighting or playing so aggressively?
Sometimes, dog play is rough to watch. There can be a lot of wrestling, tumbling, and play biting. Our staff is highly trained in canine body language and can recognize safe play from dangerous play. Staff is trained to intervene when necessary. Rarely, fights do happen, but all action is taken to avoid this from happening.
What do you clean the floors with?
The floors are cleaned with gentle, but effective chemicals that are very safe for your dog. We spot clean all accidents during the day and then floors are thoroughly cleaned and dried overnight.
Why do the dogs go to the bathroom in the play area? Doesn’t this just undo their house training?
We work very hard to avoid dogs going to the bathroom in the play area. However, some dogs engage in marking behavior, which encourages the other dogs to mark as well. Other dogs may not be solidly housebroken. We give dogs plenty of outside time and try to interrupt any dog that is going to the bathroom inside. Regardless, it does not seem to undo their house training as most often the dogs are going to the bathroom to mark a scent, not because they need to eliminate.
Why are there times when there is no staff person in with the dogs?
Your dog is always supervised during play. However, our cameras do not span the entire play area. If you do not see a staff member, they are likely in one of the areas not shown by the camera. Staff is trained to closely observe the dogs and only intervene when necessary or to do training.
Why is my dog dragging a leash?
There are a few reasons your dog may be dragging a leash. Some dogs that are having a hard time playing nicely may need to have a leash on so that staff can get them away from a situation quickly. Other dogs may be hard to catch and like to play “catch me if you can.” Having a short drag line on these dogs allows us to catch them and further their training that “come means come!”
Why is my dog on a leash attached to a staff member?
If a staff member is holding your dog on a leash in the group, he may be over-stimulated and need a brief break. He may also be having a hard time playing appropriately and need some guidance. If this is the case, your dog is likely wearing a gentle leader as well. This avoids any pressure on the throat or neck of the dogs.
Why don’t I see any dogs?
If you don’t see any dogs at all, they are either napping or outside! Dogs have a nap from 12-2 pm every day and are allowed frequent potty breaks throughout the day.